Simply Elegant Hosting

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Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to click the Help button, which is present on each page. A popup will open. It includes detailed info about all the operations that you can perform on that particular page. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive array of instructional videos illustrating how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of only reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you searching for, have a gaze at our extensive Frequently Asked Questions database, which includes questions asked by actual customers and provides practical solutions. We frequently update our FAQ database with new questions & answers so as to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you need in the Frequently Asked Questions section either, we have a fantastic team of customer support engineers available 24x7 and ready to help you with any issue. Each trouble ticket you open will be replied to in less than 60 minutes (the average support ticket response time being only twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97258

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com